Before sending anything, ask: “Would you like one brief check-in tomorrow? Which channel is private enough for you, and is there a good time?” Record the answer and honor a no. A next-day message is a course example, not a clinical standard. Explain realistic reply hours and that messaging is not monitored for emergencies. Keep marketing permission separate.
Proposed message library
Opted-in check-in: “Hi [preferred name], this is [practitioner], checking in as agreed. Is there anything you would like me to know after your visit, or anything you would prefer changed? No reply is needed. I read messages during [actual reply hours]. For urgent health concerns, please seek medical help rather than waiting for a reply.”
No reply: Do not send repeated messages to obtain praise or a booking. One agreed message is enough unless the person requested more or another specific duty applies.
Discomfort: “I'm sorry you're uncomfortable, and thank you for telling me. Is this happening now? If you have chest pain, trouble breathing, fainting, or another emergency concern, call emergency services now. Otherwise, please describe what you're noticing and when it began. I can't determine the cause by message; new, persistent, worsening, or worrying symptoms need healthcare advice. Let's pause further sessions while this is unresolved.”
Dissatisfaction: “Thank you for being direct. I'm sorry the session did not meet your expectations. What felt different from what you expected, and what outcome would you consider helpful now? I can explain the service and discuss the available options under our policy.” Do not promise a refund that you cannot authorize; do not make a remedy conditional on silence or removal of a review.
Distressing dream or emotional discomfort: “That sounds unsettling. I can't determine what caused it or what it means. You don't need to interpret it as a benefit. If the distress continues or affects your daily life, please seek support from an appropriately qualified professional.” For immediate danger, use emergency or crisis support rather than continuing a spiritual discussion.
Requested spiritual resource: “Would you like a reading suggestion from a spiritual perspective? It is optional, and it isn't medical or mental-health advice.” Choose a specific resource only after considering the request, its claims, and your competence; there is no required reading prescription here.
Close the loop
Record the date, channel, client report, response, offered options, and agreed next step. Use “cause not established” when appropriate. Follow applicable incident, insurer, and workplace procedures. Do not delete uncomfortable feedback. If a promised response is due later, assign a realistic date and follow through using an approved record process.