Your question stays personal.

When you ask the AI assistant

The public website assistant uses approved public FAQs. In the school, it uses the visible written context of the current lesson. It does not automatically read saved workbook or quiz answers, access orders, watch videos or receive your account email. The owner’s local AI computer processes the question and recent conversation context.

AI requests and answers are held on the school server for up to one hour for delivery and usage limits. Successfully processed input context is erased sooner. This browser tab keeps the full chat for up to one hour of inactivity to carry it between pages. Choose Clear chat to remove its text and cancel pending AI requests. Backups may retain earlier copies under the school’s separate backup schedule.

When you choose a human

Before sending, review the question, complete conversation retained in this tab, reply email, page title and safe page link, course and lesson identifiers, browser type, window size, language, time zone and any reported help error. Where a video player exposes its position, that position can be included. We do not collect arbitrary page contents, passwords, cookies, card details, workbook responses or quiz responses.

You may attach a PNG/JPEG or choose a screen to capture. Nothing is captured until you choose it. Preview or remove the image before sending; crop out other people and private information. Image metadata is stripped when the server processes it.

Email and verification

Support requests go to help@startwithreflexology.com through the school’s hosting/email services. A separate copy goes to your verified email. Website visitors verify their reply address with a one-time code; learners use their confirmed school-account email. Ruth or support replies to you by email. There is no automatic inbound-email connection to the chatbot.

Retention and requests

Support emails are kept while the question is being handled. Our support housekeeping policy is to remove routine support correspondence within 90 days after closure unless it is needed for an ongoing issue or a legal obligation. Purchase, refund and accounting records may need separate retention. Email deletion is managed by the team; clearing a chat does not recall email, erase a recipient’s copy or remove backups.

The service uses short-lived, private hashed abuse-limit records and delivery references; it does not put support transcript text into analytics. Ask support if you want a copy of, correction to, or deletion of your support correspondence. We will verify your identity before acting.

Keep sensitive information out

Do not include passwords, payment-card numbers, client identities, health records or urgent medical concerns. If account/order verification is needed, the team will explain the minimum details required. AI and Live Help do not provide medical, legal or tax advice.

Also see our site privacy information.